Senior Systems Engineer

  • Contract
  • Anywhere

JOB TITLE: Sr. Systems Engineer

Location: Irvine, CA

Onsite Flexibility: Hybrid(3 Office/ 2 Home)

REPORTS TO: TDS Director of Operations and Infrastructure

POSITION SUMMARY:

Responsible for performing installations, monitoring, and maintenance of assigned systems, servers, and applications. Has detailed knowledge of concepts, practices, and procedures within the assigned technical areas. In addition to technical knowledge of software and hardware, Senior Systems Engineers need advanced analytical, troubleshooting, and design skills. Must be able to clearly communicate and present information to both technical and non-technical customers, verbally and in writing, using correct grammar and spelling. Relies on experience and judgment to plan and accomplish goals. Works with some autonomy and determines overall priorities of assigned tasks.

DUTIES AND RESPONSIBILITIES:

  • Design, install, maintain, and provide advanced support for assigned enterprise wide technical infrastructure, hardware, and systems software components.
  • Demonstrate project management skills at a level required to coordinate several moderate-to-complex projects or enhancements simultaneously.
  • Configure, conduct advanced system debugging, and support multiple infrastructure platforms.
  • Perform detailed root cause analysis for service interruption recovery and implement associated preventative measures.
  • Develop and maintain systems that proactively monitor health & performance of systems and infrastructure.
  • Use software tools to provide analytic trend analysis, capacity planning, and detailed performance data collection and analysis.
  • Research and recommend emerging technologies to increase cost effectiveness, system ability, and future expandability.
  • Implement and encourage others to consider innovative solutions to problems or changes to work processes with the goal of eliminating inefficiencies, improving quality, and reducing costs.
  • Implement standardized design of new and existing processes and policies.
  • Design and document new and existing systems architecture and technology portfolio.
  • Perform routine and advanced security tasks including account maintenance, auditing system event logs, and auditing of access permissions.
  • Proactively monitor media channels for security vulnerabilities related to assigned systems. Take aggressive action to evaluate associated threats and remediate these through configuration changes, software patches, etc., using IT change management procedures
  • May serve in the capacity of Database Administrator in addition to other systems and applications.
  • Provides on-the-job instructions, mentoring and guidance to less-experienced Systems Engineers and Service Desk team.
  • Maintain current technical expertise in the rapidly changing technology
  • Assist other technical teams in on-site tasks when local resources are not present.
  • Monitor and maintain assigned infrastructure support systems such as UPS systems and Server Room Air Conditioning Units.
  • Actively encourage a collaborative team environment with others in the IT department. Partners with other IT teams to accomplish shared goals.
  • Maintain an excellent working relationship with all departments and outside suppliers to optimize working relationships and communication.
  • Provide second level support to end users, ensuring that their issues are clearly understood before proposing or implementing solutions.
  • Supervise and conduct housekeeping of assigned areas, normally including Server Rooms and designated IT equipment storage areas.
  • Supervise and perform server backup and restore tasks. Take immediate action to alert management and implement long term action to rectify any backup failures.
  • Maintain a safe and clean work environment.
  • Understand and follow company rules and regulations.
  • Keeps abreast of new industry developments and standards activities that affect the organization.
  • Perform operational duties such as user access audits, environment deployments, and storage capacity management.
  • Perform all other duties as assigned and required.

REQUIRED KNOWLEDGE AND COMPETENCIES:

  • Two-year college degree or equivalent experience; Bachelor's degree preferred.
  • 3 to 7+ years of experience involving assigned systems/applications.
  • Microsoft Certified IT Professional or MCSE/MCSA, or equivalent experience.
  • Experienced in use of Microsoft Office products including Word, Excel, PowerPoint, and Visio.
  • Good understanding of network (internet & intranet) routing, TCP/IP, DNS, FTP, CIFS/NFS, SMTP, 365 Admin, Azure and other related internet protocols.

Desirable:
 

  • Expert level experience with Microsoft Windows Server
  • Active Directory, Group Policy, WINS, DNS, DHCP.
  • Mid to senior level experience managing Office 365 & Azure administration
  • Okta or comparable solutions
  • Veeam and or modern backup technology experience
  • Server Virtualization Solutions (VMware, Citrix, etc.)
  • Mimecast administration experience

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