Reference Editor – Retail Communications (Complete Remote)

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Title: Reference Editor – Retail Communications
Location: Remote (Santa Clara, CA)
Duration: 1 year


  • As a Retail Communications Reference Editor, details are your passion. 
  • You enjoy ensuring the right information is in the right place, for the right audience, and for the right amount of time. 
  • You make sure that, when times up, that information is available in an archive for reference as needed. 
  • You understand that our teams need quick access to accurate information to ensure every customer has a great experience in all around the world. 
  • And youre able to adjust to working independently from home or in an office setting, when necessary.

Primary functions:

  • Reference Materials
  • Publish new and updated reference material files provided by internal business partners on our communication platform. 
  • Production details to consider: ensuring template compliance; copyediting and/or proofreading needs; arranging localization for 20+ countries; setting audiences; and requesting and uploading translations.
  • Monitor reference material files published by others (post-QA). 
  • Enter publication details that may be missing (such as sunset dates, business partner names, and folder assignment), or follow up with administrators who created the files. Watch for potential duplications.
  • Review sunset notifications to determine if files still need to be published and, if so, that the content is current. 
  • Follow up with business partners to either sunset or update.
  • Assist business partners with file audits, organization of files, efficient tagging to help with searches, and best practices.
  • Maintain digital archive of reference materials.
  • Update database with publication information.
  • Collaborate with writers, communications managers, producers, and business partners to understand publication details.
  • Partner with Globalization team to prioritize translation requests and ensure timely publication in native languages.
  • Write and/or edit alternative text for images.
  • Perform other duties as assigned.

Software, Applications, and Tools Used

  • Proprietary systems used to create, update, translate, and monitor reference materials
  • iWork suite (Pages, Numbers, Keynote)
  • Microsoft Office suite (Word, Excel, PowerPoint)
  • Wrike
  • Slack

Key Qualifications

  • Excellent interpersonal, teamwork, and organizational skills
  • Competency prioritizing multiple functions and tasks, managing work time efficiently
  • Superior work ethic, dependability, and adaptability
  • Strong verbal and written communication, and active-listening skills
  • Flexibility that enables professional, efficient reaction to directional change
  • Ability to manage projects by tracking and following up on milestones and due dates
  • Proven ability to contribute consistently and positively in a high-paced, fast-changing work environment
  • Ability to ensure copy adheres to prescribed style format
  • Cross-cultural sensitivity


  • BA/BS preferred, or equivalent work experience

Job# 22-01215

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