Training Coordinator II (LMS Administrator)

Job Title: Training Coordinator(LMS)
Location: Phoenix, AZ(On-Site)
Duration: 6 Months

Key Qualifications 

• Understanding of eLearning standards including SCORM, AICC, and xAPI. 
• Understanding of data structure, data matrixes, and data flow across multiple systems. 
• Strong problem-solving skills in the face of ambiguity. 
• Extreme attention to detail. Ability to correctly upload and configure content accurately to the LMS. 
• Adapts quickly to meet rapidly changing program initiatives and training plans. 
• Collaborates cross-functionally with stakeholders and internal L&D partners. 
• Responds quickly to high-priority or urgent asks to troubleshoot issues or upload content. 
• Communicates effectively with people at all levels of the organization and with different levels of technological understanding. 
• Understanding of UI/UX design principles with a strong eye for web typography, color, or layout. 

Responsibilities 

• Manage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with a team of learning and development professionals. 
• Manage the EduBrite LMS for the SPG L&D team, working closely with the EduBrite vendor (Ajay) to troubleshoot, build in new features, and configure the LMS for optimal data flow. 
• Design and develop a data matrix that includes all information needed to answer the L&D business questions. 
• Configure the EduBrite LMS system to generate data that can be ingested easily by Tableau with little/no additional post-processing work required 
• Respond quickly to high-priority or urgent asks emerging from the classroom to troubleshoot issues, then document and escalate issue to the EduBrite vendor. 
• Train contractor trainers on day-to-day LMS tasks, including uploading content, resetting tests, and completing simple troubleshooting on the LMS. 
• Update, assign, maintain content, and configure the LMS system with the learner experience and reporting in mind. 
• Collaborate with Operations metrics teams and LMS developers to create and streamline data flow processes from the LMS to program dashboards. 
• Generate periodic reports for internal and external stakeholders to shed light on learner satisfaction, training effectiveness, and resource utilization. 
• Respond quickly to resolve technical issues related to the LMS that could diminish the overall learner experience. 
• Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements. 
• Escalate feature requests, bug reports, and miscellaneous feedback to the LMS developers. Track progress of each escalation to completion. 
• Develop and maintain standardized documentation on LMS operational processes and procedures, and ensures LMS governance model is being followed by all LMS admins. 

Education & Experience 

• 3+ years of experience with at least two different LMS systems. 
• Experience with requirements writing for software. 
• Experience working with project management software (JIRA, Zendesk, etc.) 
• Intermediate experience with SQL programming (writing queries/joins/aggregations) and Tableau is a hard requirement. 
• Experience in deeper database concepts (table structure design/query optimization, indexes, etc) is a huge plus. 
• Experience with the Edubrite LMS is a huge plus 

Job # 23-00015