Release Lead

Job Title: Release Lead
Location: Austin, TX
Duration: 12 Months

Job Description:
Major Responsibilities

• Work cross-functionally with a variety of internal groups as well as with external partners to improve the quality of our services, efficiency and scalability of our operations
• Responsible for preparing the organization for change – partner sign-off, process definition, procedure creation, change delivery
• Strong project/program management background: set the priorities, identify partners, track and share status with leadership, identify and resolve blockers
• Demonstrate ability to deliver complex, technical projects on time with consistently successful results while working across departments and time zones
• Engage with colleagues across cross-functional teams to identify integration points and dependencies, and developing high level solution proposals for these integrations
• Handle change across project lifecycle within the project teams and with external partners
• Understand the use cases and operational processes for new product features todi still those into what people, process and platform changes are needed to support them
• Define and execute performance measurement frameworks for continuous improvement initiatives
• Develop and drive improvements across internal and external partners to create best-in-class operational experiences through collaboration, leadership and a customer-focused approach
• Willing to take action and an aim to test and learn; move fast while ensuring quality
• Lead regularly scheduled, cross-functional updates and business reviews
• Effectively lead partners, subject matter specialists and other internal groups through effective written and verbal communication
• Performs other related duties as assigned

Qualifications

• Experienced in developing technology based financial products, including launching and scaling service operations
• Demonstrated success in program management and/or project management for financial products
• Experience coordinating cross functional projects related to FinTech and/or customer service technology solutions
• Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment
• Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
• Analytical and creative problem solver with a can-do attitude and flexibility to accommodate to evolving business needs
• Solid ability to operate autonomously across multiple teams in a matrixed organization

 Job # 23-00073